LUNA corset

Where do you ship from?

All orders are processed and shipped from our main warehouse in Bali, Indonesia.

Do you offer local delivery in Bali?

Yes — we offer local Bali delivery within 3 hours for orders placed before 5 PM, depending on location and availability.

Estimated Delivery Times:

Our warehouse endeavours to process all orders within 24 hours from purchase. Please allow for delays during peak seasons.

• Local Bali : Within 3 hours
  
• Indonesia (standard) : 2–5 business days (domestic orders in Indonesia)
  
• Internationally : 3–5 business days*
  

*Delivery times may vary slightly depending on your destination and local customs processing.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number to follow your parcel in real time.

Do you ship internationally?

Yes, we ship worldwide.

Will I be charged customs or import duties?

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

To preserve the quality and longevity of your piece, please follow these care guidelines:

General Guidelines:

Handle with care. Our garments are made with delicate fabrics that deserve gentle treatment.

Always check the garment’s inner label for specific instructions.

Washing:

Hand wash in cold water or use a gentle machine cycle (in a mesh bag) with like colors.

Use mild, non-bleach detergent to protect fabric fibers and dyes.

Do not wring or twist.

Drying:

Lay flat to dry in the shade to maintain shape and avoid sun damage.

Avoid tumble drying – heat can weaken fabric and alter fit.

Ironing / Steaming:

Steam gently to remove wrinkles.

If ironing is needed, use a low-temperature setting and iron inside out.

Avoid direct heat on embellishments or delicate textures.

Storage:

Store in a cool, dry place away from direct sunlight.

For delicate items, consider folding instead of hanging to avoid stretching.

Keep away from rough surfaces or sharp accessories that may cause snags.

Special Care Fabrics:

Satin, silk, or mesh: Always hand wash cold and air dry.

Knits or stretch fabrics: Store folded to avoid hanger marks.

Sequins or embellishments: Spot clean only, if possible. Avoid soaking.

Our warehouse endeavours to process all orders within 24 hours from purchase. Please allow for delays during peak seasons.

Returns & Refunds are available within 14 days of receiving your order. Sale items are ineligible for return unless deemed faulty.